Shipping policy

Shipping Policy

Last updated: May 14, 2026

Thanks for shopping at thegatheredvine.com. Each piece is handcrafted, packaged with care, and shipped from our Virginia studio. Please review this policy in full before placing your order — by completing checkout, you agree to the terms below.

At a glance

Processing time: 3–7 business days before shipment.
Shipping carriers: USPS, UPS, and FedEx, selected at our discretion.
Delivery estimates are estimates only — not guarantees.
Title and risk of loss pass to the buyer upon tender to the carrier.
You are responsible for providing a complete and accurate shipping address.
International buyers are responsible for all duties, taxes, and customs fees.
Lost-in-transit and damage-in-transit claims follow our Refund Policy.

1. Order processing

Every Gathered Vine product is handcrafted, so orders are not pre-packed and waiting to ship. Most orders are processed within 3–7 business days (Monday–Friday, excluding holidays) of order confirmation. During peak seasons (November–January, Mother's Day, wedding season) or during promotional sales, processing may extend to 10–14 business days.

Custom and made-to-order pieces have their own processing times disclosed on the product page.

You will receive a shipping confirmation email with tracking information once your order ships.

2. Shipping methods and carriers

We ship via USPS, UPS, and FedEx, choosing the most appropriate carrier and service level based on order size, destination, and current carrier performance. The shipping option you select at checkout (Standard, Expedited, etc.) refers to the service tier, not a specific carrier.

We reserve the right to substitute a comparable carrier or service if conditions require.

3. Shipping costs

Shipping costs are calculated at checkout based on package weight, destination, and selected service tier. Shipping is non-refundable except where required by law or where we have made an error in shipment.

Promotional free-shipping offers apply only to qualifying orders shipped within the contiguous United States unless otherwise stated.

4. Estimated delivery times

Typical transit times after processing:

Contiguous U.S. (Standard): 3–7 business days
Contiguous U.S. (Expedited): 2–3 business days
Alaska, Hawaii, Puerto Rico, and U.S. Territories: 5–10 business days
International: 7–21 business days (varies by destination and customs)

These windows are estimates provided by the carrier and are not guaranteed by The Gathered Vine. Carrier performance, weather, holidays, and customs processing can delay delivery. We do not offer refunds for delivery delays unless the delay is caused by our error in processing.

5. Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, or unit number. Once an order has shipped, we cannot reroute, correct, or recall the package on your behalf — that is between you and the carrier.

If a package is returned to us as undeliverable due to an incorrect or incomplete address:

We will contact you to confirm the correct address.
You are responsible for reshipping costs, including any address-correction fees imposed by the carrier.
If you elect not to reship, we will refund the product cost minus original shipping and a 15% restocking fee to cover handling.

6. Risk of loss

Title to the goods and risk of loss pass to you upon our tender of the package to the carrier, subject to applicable consumer-protection law. This means once tracking shows the package has been picked up or scanned in by the carrier, transit risk shifts to the buyer/carrier relationship.

We will assist you with carrier claims for lost or damaged packages — see our Refund Policy, Sections 5 and 6 — but carrier liability is the primary remedy for transit problems. We are not insurers of the carrier.

7. Tracking and "delivered but not received"

A tracking number is provided in your shipping confirmation. Once a package is marked delivered by the carrier:

Check with neighbors, household members, package rooms, and your building's mail area.
Contact the carrier directly to file a missing-package or stolen-package claim within their required timeframe.
Contact us within 7 days of the marked delivery date if the package does not turn up; we will provide documentation to support your carrier claim.

Packages confirmed delivered by the carrier are not automatically eligible for refund or replacement.

8. Damaged shipments

If your package arrives damaged, do not discard the packaging. Photograph the package, the damaged item, and the shipping label, and contact us within 48 hours of delivery per our Refund Policy. Damage claims received after 48 hours or without all required photo evidence will be treated as standard returns, not damage claims.

9. International shipping

We ship to select international destinations. International buyers acknowledge and agree:

You are responsible for any and all import duties, taxes, VAT/GST, customs fees, and brokerage charges imposed by your country. These are not collected by us and are not included in the shipping cost.
We declare the actual purchase value on all customs forms. We will not falsify customs declarations or mark items as "gift" to reduce your duty exposure.
Customs delays are outside our control and are not grounds for refund.
If a package is refused or abandoned at customs due to unpaid duties, we will refund the product cost only — shipping and return-shipping costs are non-refundable, and a restocking fee applies if the item is returned to us.
Buyer is responsible for confirming the legality of importing our products into their country.

10. Restricted destinations

We do not currently ship to:

Countries subject to U.S. embargo or sanctions,
Destinations where we cannot reliably ship handcrafted natural-fiber goods due to import restrictions on plant material (some Australian, New Zealand, and EU destinations may have restrictions on grapevine/organic decor),
Freight forwarders and re-shipping services (orders may be canceled at our discretion).

If you are unsure whether your destination is supported, contact us before ordering.

11. Order changes and cancellation

Orders can be modified or canceled within 24 hours of placement, before processing begins. After 24 hours, orders enter production and cannot be modified or canceled.

To request a change, email us with your order number and the requested change.

12. Force majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to weather, natural disasters, carrier strikes or service disruptions, pandemics, civil unrest, fuel or material shortages, government action, and customs delays.