Contact information

Contact Information

We'd love to hear from you. Whether you have a question about an order, a custom request, a wholesale inquiry, or just want to say hello — here's how to reach us.

Customer support

The fastest way to get a response is by email.

Email: jordand.prg@gmail.com Phone: (919) 741-7122 Website: thegatheredvine.com

We respond to most inquiries within 2 business days, Monday through Friday. Inquiries received on weekends or U.S. federal holidays are answered the following business day.

Business hours

Monday – Friday: 9:00 AM – 5:00 PM Eastern Time Saturday – Sunday: Closed Federal holidays: Closed

Phone calls outside business hours will go to voicemail; please leave a message including your order number and a brief description, and we'll return your call during the next business day. For the fastest response, email is preferred.

What to include

To help us help you quickly, please include the following in your first message:

Your order number (if applicable)
Your full name as it appears on the order
A clear description of your question or issue
For damage or missing-item claims, photos as described in our Refund Policy

Incomplete requests may delay response time while we collect missing information.

Wholesale, partnerships, and press

For wholesale inquiries, B2B partnerships, brand collaborations, or media requests, please email jordand.prg@gmail.com with WHOLESALE, PARTNERSHIP, or PRESS in the subject line, and include:

Your business or publication name
Your role
A short description of the opportunity
A link to your business website or social presence

We review partnership inquiries weekly and respond only to those that align with our brand direction.

Returns, refunds, and damaged orders

Please do not contact us by phone for return or refund requests — these require photo documentation and an order-history review that we can only process via email. See our Refund Policy for full instructions.

Legal notices

For legal notices, service of process, intellectual-property claims, DMCA notices, or other formal legal communications, see our Legal Notice page for the correct contact information and required format. Legal notices sent to the customer-support email above may not receive a timely response.